What to think about when a client haggles you on price

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Hey you! I'm Candice. I've owned my wedding planning and design business, Jubilee Events, for 12 years. I'm a 2x published author, podcast host, and your proud mentor.

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In a conversation with my assistant we were discussing how a client’s attitude toward cost can affect their overall experience. In a consultation, when a client says to me, “you’re expensive,” or “you’re more than we budgeted for,” my response is, “Well, yes, we are certainly not the least expensive option you’ll consider.” I think that resonates with clients, and most of them then “understand” what they are purchasing.

Sometimes, though, you have a potential client who just wants the best deal. Forget about the service— they just want the lowest cost possible. If your new to the business, you might give in and lessen your service fee to gain the client. If you have a hard time of saying no, you might do the same. For whatever reason, I think we’ve all given in and said, “okay, here’s what I can do for you.” But does haggling devalue their opinion of your service?

The problem that I see with this is that the client above has no value for your price or service. When a client doesn’t value your service— what’s the sense in working for them? I’ve often found that when a client undervalues your price and service, they tend to question every thing you do. There is no appreciation, value, or trust— and without that, your setting out on the wrong foot to provide a bad experience for the client.

Have you ever noticed that when a client values your price and service they trust your judgement and your experience with that client is the best that your company provides?

Have you also noticed that when a client undervalues your price, low-balls your quotes, and questions every thing you do, that they set up their experience with your company to be the exact opposite of what you want to provide?

I have a question for you: how often do you lessen the cost of your service to meet a client’s request, and has it affected the overall experience you’ve BOTH had?

xo

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WEDDING INDUSTRY: If a Client Haggles on Your Price, Is That a Red Flag?

Clients & Customers

Candice Coppola

written by

  1. Jessica

    July 30th, 2010 at 2:13 PM

    In my opinion your worth every dollar and then some. You give 110% to every detail and aspect of a wedding!
    XOXO

  2. Samantha Darr, soireebliss!

    July 30th, 2010 at 3:13 PM

    Candice –

    I agree with your point exactly. In many cases in the past, I’ve had trouble saying no and experienced exactly as you’ve described. I love to help people, but have come to see that it can ultimately be a red flag.

  3. Tweets that mention A Short About Client Experience | candicecoppola.com: A business and personal blog dedicated to sharing ideas -- Topsy.com

    July 30th, 2010 at 3:36 PM

    […] This post was mentioned on Twitter by Candice Coppola and Paloma Naderi, Janice Carnevale. Janice Carnevale said: Quotable: when a client undervalues your price & service, they tend to question every thing you do. @eventjubilee http://tinyurl.com/3xdalvs […]

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Candice